Responsible Gaming — fy99 Puts Player Safety First
Gambling on fy99 is meant to be an enjoyable form of entertainment. We take our duty of care to every player seriously. This page explains the tools, limits, and support resources available to help you stay in control — and how to get help if you ever feel that gambling is no longer fun.
Our Commitment to You
At fy99, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that every player deserves access to clear information, practical tools, and genuine support to help them manage their gambling activity in a healthy and sustainable way.
Gambling should always be a leisure activity — something you choose to do for fun, within a budget you can comfortably afford to lose. When gambling starts to feel stressful, compulsive, or financially damaging, that is a signal to stop and seek help. fy99 is here to support you through every step of that process.
We encourage all players — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh — to make use of the responsible gaming tools described on this page. These tools are free, readily accessible, and take effect promptly when requested.
Healthy Gambling Habits
Keeping gambling enjoyable starts with a few simple habits. fy99 recommends the following guidelines for every player on the platform:
- Set a personal budget before you start playing and stick to it — never chase losses.
- Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
- Take regular breaks during gaming sessions — set a time limit and honour it.
- Never gamble when you are stressed, upset, under the influence of alcohol, or in a vulnerable emotional state.
- Keep family, social, and professional commitments as your first priority — gambling must never come before these.
- Only gamble with money you can genuinely afford to lose — never borrow money to fund gambling.
- If gambling stops being fun, stop immediately and contact the fy99 support team for help.
Responsible Gaming Tools at fy99
fy99 provides a full suite of player-protection tools. All tools are available at no cost and take effect promptly upon request through the fy99 support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Reducing an existing limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before it applies.
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During an active time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Time-outs cannot be reversed once activated.
Request a longer-term self-exclusion of 3 months, 6 months, 1 year, or 5 years. During the self-exclusion period your account is fully suspended and you will not receive any promotional communications from fy99. Self-exclusion requests are permanent for the chosen period and cannot be reversed early.
Cap the amount you can lose over a set time period — daily, weekly, or monthly. When your loss limit is reached, your betting and gaming activity is automatically paused until the limit period refreshes. This tool helps prevent a single bad session from turning into a significant financial setback.
Enable session reminders that notify you at regular intervals — every 30, 60, or 90 minutes — showing how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective way to maintain awareness of your gambling time and spending.
fy99's support team is trained to handle responsible gaming requests with empathy and discretion. If you feel your gambling is becoming a problem, contact us via live chat between 09:00 AM and 11:00 PM BST, or reach us at [email protected]. Automated support is available around the clock.
Warning Signs of Problem Gambling
Recognising the early signs of problem gambling is the first and most important step toward getting help. If any of the following descriptions feel familiar, we encourage you to use our self-exclusion tools or contact support immediately.
Continuing to gamble — often with larger bets — in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.
Spending money on gambling that was intended for essential expenses such as rent, food, utilities, or family needs — or borrowing money specifically to fund gambling.
Repeatedly gambling for longer than intended, losing track of time during sessions, or feeling unable to stop playing even when you want to.
Missing work, studies, or important family or social commitments because of time or money spent on gambling, or lying to others about the extent of your gambling activity.
Feeling anxious, irritable, guilty, or depressed as a result of gambling — or using gambling as a way to escape from stress, personal problems, or negative emotions.
Hiding gambling activity, account balances, or losses from family members or close friends — or feeling a need to keep the extent of your gambling secret from people you trust.
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to two or more of these questions, we strongly encourage you to contact the fy99 support team or use the self-exclusion tool right away.
Have you ever gambled with money that was meant for essential household expenses — such as rent, food, or utility bills?
Have you ever tried to win back money you have lost by placing larger bets than you originally planned?
Have you gambled for longer than you intended on more than one occasion, finding it difficult to stop once you had started?
Have you felt restless, irritable, or anxious when you have tried to cut down or stop gambling?
Have you borrowed money — from friends, family, or any other source — specifically to fund gambling activity?
Have you missed work, studies, or important family or social commitments because of gambling?
Have you hidden the extent of your gambling activity or losses from someone close to you — a partner, parent, or friend?
Do you find yourself thinking about gambling frequently when you are not playing — planning your next session, thinking about past wins, or working out how to find more money to bet with?
If two or more answers are "Yes", please contact us immediately at [email protected] or activate self-exclusion via live chat. You are not alone — help is available.
How to Activate Your Protection Tools
All responsible gaming tools on fy99 are accessible quickly and easily. Follow the steps below to set up the protection you need.
Deposit Limits
Restrict your total deposits over a chosen time period.
- Log in to your fy99 account.
- Contact support via live chat or email.
- Request your preferred daily, weekly, or monthly deposit limit amount in BDT.
- The limit is applied to your account immediately.
Time-Out
Pause your account for a short fixed period to take a break.
- Contact fy99 support via live chat.
- Request a time-out of 24 hours, 48 hours, 7 days, or 30 days.
- Your account is suspended immediately — no login, no deposits.
- Account access is restored automatically when the period ends.
Self-Exclusion
Suspend your account for an extended period for serious concerns.
- Email [email protected] with subject "Self-Exclusion Request".
- Specify your chosen period: 3 months, 6 months, 1 year, or 5 years.
- The fy99 team processes your request within 24 hours.
- You will not receive any promotional material during the exclusion.
Reality Checks
Receive regular reminders of time and spending during sessions.
- Contact live chat support during your next session.
- Request reality check reminders at 30, 60, or 90-minute intervals.
- The feature is enabled on your account going forward.
- You may adjust or disable reminders at any time via support.
Get Help — You Are Not Alone
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, reaching out for help is the right and courageous thing to do. fy99's support team is trained to handle these conversations with care and complete confidentiality. There is no judgement — only practical help.
In addition to fy99's own support resources, we encourage players experiencing serious gambling-related difficulties to seek assistance from qualified counselling professionals and mental health support services in Bangladesh. Speaking with a trusted family member, friend, or counsellor is always a positive step.
Our team is available to help with self-exclusion requests, deposit limits, time-outs, or simply to talk through any concerns about your gambling habits.
fy99's Pledge to Players
fy99 is committed to operating a platform that places player welfare alongside entertainment. The following commitments reflect our ongoing obligations to every registered player on fy99.io.
Age verification on all accounts. fy99 verifies that every registered player is aged 21 or above before processing any withdrawal. Accounts that cannot be verified are suspended.
No marketing to vulnerable players. Players who have activated self-exclusion or a time-out are immediately removed from all promotional mailing lists and will not receive bonus offers during their exclusion period.
Prompt action on protection requests. All deposit limit, time-out, and self-exclusion requests submitted to fy99 support are processed within 24 hours, and most are applied immediately during live chat sessions.
Proactive monitoring for at-risk behaviour. fy99's compliance team monitors account activity for patterns consistent with problem gambling — including rapid loss chasing and high-frequency late-night sessions — and may proactively reach out to affected players.
Transparent and honest platform design. fy99 does not use misleading language, false urgency, or manipulative design patterns intended to encourage players to gamble beyond their means. All promotions clearly state their terms.
Confidential handling of all welfare requests. Responsible gaming requests are handled with complete privacy and are never shared with other players or used in ways that could disadvantage the requesting player's account.
Play Responsibly — Enjoy fy99 Safely
fy99 is here to provide a safe, fair, and enjoyable betting and casino experience for players aged 21 and above across Bangladesh. Explore our games and features — and always play within your means.